4/29/2023 0 Comments Gascoigne halma![]() You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case. not misleading) information about properties?īUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)? (n/a in Scotland)?īUYERS Did the firm give you accurate (i.e. (n/a in Scotland)?īUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)īUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. SELLERS Did the firm confirm all offers in writing (including email)? SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements? SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property? SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property? ![]() SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property? SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?) These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect. ![]() They are the experts and you should be able to rely on them to help you make decisions. We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.Īsk the firm for their side of the story.īusinesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect. Look for firms with a commitment to asking for feedback - good or bad - from their customers. Don't be impressed by a few old reviews which may not be representative. In Referenceline's view, this track record is more important than the ratings. ![]()
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